VoltNet Web Hosting Terms and Conditions


Revision date: 11/08/11

All services provided by VoltNet ("VoltNet") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless VoltNet from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to VoltNet's servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

pirated software
hacker programs or archives
Warez sites


Traffic Usage

All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill 1.00 for each gig of traffic exceeded. This amount is not prorated, meaning that 1 MB - 1 GB will be treated and billed as the same.


We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of VoltNet is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of VoltNet must adhere to the above policies, with the exception of system resources in respect to dedicated servers.


Before or After the Account Activation Date of each month, VoltNet shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to VoltNet by no later than the specified payment due date. VoltNet shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees

Certain services carry a setup fee charged by VoltNet to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to VoltNet and agrees to pay any and all fees incurred by client.

Money back guarantee & refund policy
We offer a 30 day Money back guarantee.

Refunds are only available, if the level of service provided to the customer by VoltNet, is determined unsatisfactory by the staff of VoltNet. No refunds are available if the customer wishes to cancel their account for any other reason.
Please note that any technical issues or problems that arise must be brought to VoltNet's attention straight away. VoltNet must be permitted to use all reasonable efforts to rectify problems before a refund can be claimed.

Automatic Renewal

All hosting plans automatically renew for successive renewal terms, and you expressly authorise and permit VoltNet to bill each service renewal fee to the credit card you have provided, until you cancel the automatic renewal of your services. Where credit card details have not been provided, you expressly authorise and permit VoltNet to bill each service renewal fee by invoice sent to the subscribers nominated email address where payment shall be remitted to VoltNet by no later than the specified payment due date.
You may cancel your auto-renewal at any time by contacting Support or emailing webmaster@voltnet.co.uk unless there is an auto-renewal currently in progress. If you discontinue or do not opt for automatic renewal and billing of your subscription, you must manually renew your subscription to prevent interruption of service.

Domain Name Alterations

If you purchase a UK hosting plan with a free UK domain name, you are only able to use that domain name with that hosting plan.. If you require to use any other domain name with the hosting, then a fee of 20.00 is applied to make the necessary changes to align the existing domain name with the new hosting space.

Account Deactivations

Any account deactivated due to non-payment will require a reactivation fee of 20.00 prior to reactivation.

Cancellation Refunds

We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability

VoltNet shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from VoltNet's servers going off-line or being unavailable for any reason whatsoever. Furthermore, VoltNet shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of VoltNet's servers. All damages shall be limited to the immediate termination of service.


Violations of these Acceptable Use Policies should be referred to webmaster@voltnet.co.uk. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.


VoltNet cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by VoltNet are resold. Thus, certain equipment, routing, software and programming used by VoltNet are not directly owned or written by VoltNet. Moreover, VoltNet holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as VoltNet sees fit.

Account Activation

By activating your account with VoltNet, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee

VoltNet guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

VoltNet reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.


Revision date: 11/08/11

As a provider of web site hosting and other Internet-related services, VoltNet offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. VoltNet respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, VoltNet reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, VoltNet has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using VoltNet's services. This AUP will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that VoltNet cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because VoltNet cannot monitor or censor the Internet, and will not attempt to do so, VoltNet cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that VoltNet does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over VoltNet's network and may reach a large number of people, including both subscribers and non-subscribers of VoltNet, subscribers' postings to the Internet may affect other subscribers and may affect VoltNet's goodwill, business, reputation or operations. For these reasons, subscribers violate VoltNet policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:


Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward VoltNet, but also because it can overload VoltNet's network and disrupt service to VoltNet's subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, VoltNet will investigate and shutdown the account that is SPAMing. A 150 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore VoltNet reserves the right to prosecute for this violation. A 1.00 charge will be assessed PER EMAIL sent should VoltNet choose to pursue and prosecute.

Audio/Video Streaming

Audio/Video Streaming is not hosting friendly. As such, VoltNet does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

Adult-Oriented Content:

VoltNet does not allow adult content and will suspend/terminate any offending account.

Large File Policy:

VoltNet is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail webmaster@voltnet.co.uk.

Obscene Speech or Materials:

Using VoltNet's network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. VoltNet is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language:

Using VoltNet's network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

Forging of Headers:

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks:

Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

Facilitation a Violation of this AUP:

Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

Export Control Violations:

Exporting encryption software over the Internet or otherwise, to points outside the United Kingdom.

Usenet Groups:

VoltNet reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities:

Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

Other Activities:

Engaging in activities, whether lawful or unlawful, that VoltNet determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. VoltNet will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with VoltNet's policy or applicable law. However, when VoltNet becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by VoltNet.

VoltNet is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching VoltNet's facilities from those subscribers may have originated from a customer of the subscriber or from another third party. VoltNet does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. VoltNet reserves the right to directly take action against a customer of its subscribers. Also, VoltNet may take action against the VoltNet's subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, VoltNet anticipates that subscribers who offer Internet services will cooperate with VoltNet in any corrective or preventive action that VoltNet deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of VoltNet policy.

VoltNet will not intentionally monitor private electronic mail messages sent or received by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. VoltNet may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, VoltNet may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. VoltNet assumes no obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, VoltNet may disclose subscriber information or information transmitted over its network where necessary to protect VoltNet and others from harm, or where such disclosure is necessary to the proper operation of the system. However, VoltNet will never sell information to other services or outside companies.

VoltNet expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate VoltNet policy. Finally, VoltNet wishes to emphasize that, in signing the Service Agreement, subscribers indemnify VoltNet for any violation of the Service Agreement, law or VoltNet policy resulting in loss to VoltNet or the bringing of any claim against VoltNet by any third party. This means that, if VoltNet is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against VoltNet, plus costs and reasonable attorney's fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including VoltNet and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to webmaster@voltnet.co.uk.